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Check for Link
Untitled DocumentI have Sync and Linkbut my DSL is still down
At this point there are quite a few things that could be wrong, almostall of them having to do with your computer itself. First reboot your computerto get a fresh boot of windows. Then go to start and click on run. If runningwindows 98/ME/2000 type command into the run prompt and press enter. If runningWindows XP type in cmd. A black DOS prompt should have come up. Type thefollowing into the window: ping www.yahoo.com now hit enter.A list of ping statistics will be displayed; you should see 4 packets sent4 packets received. If you do not see 4 send and 4 received (0 lost) thentype the following into the prompt ping 66.94.230.38 andthen press enter. You should see 4 sent 4 received (0 lost). If you do notsee this then call into tech support at 866-491-7221 inorder to receive further troubleshooting.
Ifyou are able to get responses from pinging 66.94.230.38 ,but not from www.yahoo.com then do the following. Exit out of the commandwindows and do the following.
Windows 98/98SE/ME
1. Click on start>settings>control panel
2 . Click on network
3. Highlight internet protocol TCP/IP for your networkadapter and click properties
4. Click on the DNS or Name Servers tab
5. Enable DNS, and assign your computer a host name andspecify a domain name these can be anything you choose
6. Add the two following entries into DNS server searchorder 66.51.205.100, 66.51.206.100.
7. Head back into internet explorer and see if you areable to browse.
Windows XP/2000
1. Click on start>control panel
2. Go to network connections
3. Right click on local area connection and go to properties
4. Highlight internet protocol TCP/IP and click on properties
5. From here click enable DNS and enter the followingDNS servers 66.51.205.100, 66.51.206.100 click ok and then close.
6. Head into internet explorer attempt to browse andobserver what happens.
If you are still unable to browse repeat the first steps and see if youcan get responses from www.yahoo.com, if you can and you are still unableto browse follow the instructions below. If you are still unable to receivea response from yahoo (4 lost) then call DSL Extreme tech support at 866-491-7221 .If you get responses from both 66.94.230.38 and www.yahoo.comand are still unable to browse then do the following. Please note that thewindows install CD may be required when completing the following steps, youshould not go further unless you have an install CD on hand. If you do nothave an install CD it is highly recommended you obtain one before attemptingthe following instructions.
Windows98/98SE/ME
1. Click on start>settings>control panel
2. Double click on add/remove programs
3. From the list select internet explorer and internettools
4. Click the install/uninstall option and choose to repairinternet explorer
5. Reboot, open internet explorer and attempt to surfthe net
Windows XP/2000
1. Click on start>control panel
2. Click on add/remove programs
3. From the add remove programs menu select add/removewindows components
4. Uncheck the box next to internet explorer and thenselect next
5. Now place the check mark back into the box next tointernet explorer and select next
6. Windows will now reinstall internet explorer, it mayor may not ask for the windows XP/2000 setup CD when going through this process.
7. After internet explorer has been reinstalled openit and attempt to browse the internet.
Ifyou are still unable to browse after taking all the above steps call intothe tech support department in order to speak with a tech support representativeabout your problem.
Created On: 9/21/2004 8:01:00 AM
Last Modified On: 8/13/2009 5:37:00 PM
Article ID: 10043
Viewed 6,531 times
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