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I have no sync
I have no Sync
If the sync light on your modem is blinking there could be many causes behind this. When you first order your DSL an email will be sent to you shortly there after with your service activation date. Your DSL modem will not be able to sync until your service activation date has passed. This means that you may not sync until midnight on the date of your service activation. If this date has not passed this is most likely your issue.
Other things such as line noise from your normal analog phones can cause the modem to loose sync. To prevent this you will need to install ADSL micro filters on your telephones. To install a filter simply plug the male end of the phone cable coming from the phone into the female end of the micro filter, then proceed to plug the male end of the filter into the wall jack. All telephones on the same telephone line as the DSL modem must be filtered; however it is imperative that you do not install a filter on the DSL modem. All other devices that plug into the phone line, such as fax machines, satellite receivers, and alarm systems.
Make sure that you have filters installed on all phones and phone devices filtered. If the devices are all filtered and the modem is still not in sync then proceed to isolate the line down until only the DSL modem is plugged in. This means that you will need to unplug all phone devices other then the DSL modem. When the DSL modem is the only thing on the phone line see if it is able to sync.
To eliminate the possibility of a bad jack plug the modem into other jacks in the house. This will test for the possibility of a bad jack.
If you need help with any of this please call tech support at 866-491-7221.
Created On: 9/21/2004 7:56:00 AM
Last Modified On: 11/21/2017 1:07:00 PM
Article ID: 10041
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