DSL Extreme
Where are you? Support > Knowledge Base > DSL Support > General Info > Phone calls interfere with Internet connection
 

Phone calls interfere with Internet connection  

Print
Phone calls Interfere with Internet connection
 
SYMPTOMS
DSL service stops responding when the telephone rings
 
CAUSE
900MHz phones, in particular Panasonic phones have been reported to cause problems. The base of the phone will broadcast a signal to the handset to initiate the ring, even before you pick it up. It's possible that this is an issue. It could also be a voltage drop across the phone wires when a ring signal is sent or a phone extension is picked up. There could also be a device on the line called an MTU that the phone company can remove.


RESOLUTION
Completely unplug the cordless base from the jack and have someone call to see if that helps.
Have your Telco remove the MTU on the line.




Created On: 12/22/2004 12:04:00 PM
Last Modified On: 8/11/2009 4:49:00 PM
Article ID: 10448
Viewed 7,621 times
 

Search our Knowledge Base

Do the links above not match what problem you're trying to solve or question you might have? With over 600 articles and growing our Knowledge Base most likely has what you're looking for.

Enter a Search Term: Or do an Advanced Search
 

Don't want to search? Go to our Knowledge Base directly

Send an Email to a Representative

Sales & Information

Have some pre-sales questions about our packages or features?

Billing Department

Have a question about your bill or upgrading your package?

Technical Support

Having problems with your Connection? Or setting up your email?

02
    
  I want to thank the person that helped me. They were great and I learned 2 new things about my email.  
 

From Talia S. 		 
t
  • @wasi_r @DSL Extreme Thanks for the awesome service. I am loving it. Also thanks to @leolaporte and @TWiT
  • @jank0 Wanted to thank @DSL Extreme