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High Ping Times/Slow Speeds  

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High Ping Times
 
High Ping times: If you are getting high ping times then do the following:
 
  • Gamers: Find out if other people in the same game are having the same problem. If so, the server you are connecting to is having a speed issue.


  • Run a Traceroute to the ip address of the server they are connecting to. Email the results of the traceroute to [email protected] for analyses.


  • If you have a router, you may have one computer on the same DSL line which is causing the speed and ping fluctuations. See if you can connect one computer directly to the modem and see what your pings are then. Also see if you have any software firewalls or virus scanners on the computer, these can take away from network bandwidth and processing time and can affect the pings as well.


  • If there are no other problems, contact our tech support at (866) 491-7221 




Created On: 12/28/2004 10:06:00 AM
Last Modified On: 11/21/2017 2:09:00 PM
Article ID: 10513
Viewed 7,352 times
 

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