| |
Westell FAQ’s
Westell FAQ’s
1. Product Description
This ADSL modem is a bridge device with a 10BaseT Ethernet port. It is plug and play and does not require drivers. This bridge modem allows all traffic to pass through.
2. Does ADSL require installing an additional phone line?
No. ADSL technology provides simultaneous analog voice or fax and DSL data transmission over the same telephone line
3. How will ADSL affect my regular phone calls?
All the services that are currently available with your telephone service will work with ADSL.
4. Will my ADSL modem connect at the maximum speed available?
Yes. However, this speed is determined by the distance that you are from the Central Office and the condition of your telephone line. The further you are away then the less your ADSL speed will be. In addition your maximum speed is controlled by your Service Provider. Other conditions across the Internet may also affect your download speeds.
5. What is meant by an "always on" connection?
ADSL provides a dedicated connection between your computer and your Service Provider's data network. Because your ADSL connection does not interfere with your telephone, your DSL connection can be left "on" all the time.
6. What is a POTS splitter and do I need one?
A POTS splitter is a device that should be used when the DSL microfilters do not filter all the static, or noise, on the phone line. This can be installed easily where the phone line comes into the house; thus you do not need any further DSL microfilters.
7. I hear noise on my telephone whenever the modem is turned on. Is the modem faulty?
No. The modem is not faulty. This is a condition of ADSL that is handled by using microfilters. To solve this problem, connect a microfilter to your telephone. Every telephone attached to that line requires a microfilter.
8. Why won't my faxing software work with my ADSL modem?
You can not fax through the ADSL modem but you can still use your dialup modem to fax. This is because fax or voice is from 0 - 3.3Khz range and the ADSL bandwidth is typically 35kHz and above. Thus DSL and fax are not in the same bandwidth an do work together. This is why you can use them simultaneously, ADSL using high speed and fax using the dialup modem.
9. Where is the serial number located on the modem?
The number is located on the bottom of your modem below the bar code. It is an alphanumeric sequence of 12 characters and it is always preceded by the characters s/n.
10. Can I TELNET into the modem?
No. The modem does not support this application. It will pass TELNET requests through but it will not respond to them
11. Sometimes there are error messages on my computer such as "Server Error" or "Connection Error 629." What does this mean?
The modem does not produce any error messages. These are coming from your DSL provider’s software and the DSL provider should be contacted about the problem.
12. What is a PVC and should they be changed? A PVC or Permanent Virtual Circuit is a point to point dedicated circuit from you to your DSL service provider. PVC's are always on and should not be changed unless instructed to do so by your DSL service provider.
13. How do I change my VPI/VCI settings in my modem?
Please download this file to change yor VPI/VCI settings.
14. Is the modem compatible with any Ethernet Network Interface Card?
The modem is compatible with any network interface card that meets the requirements of IEEE 802.3 and is 10BaseT
15. Will the modem operate with a 100BaseT device?
No. The modem is compatible with any network interface card that meets the requirements of IEEE 802.3 and is 10BaseT
16. Do I need to use EnterNet300 or WinPoET for my DSL connection if I upgrade or have a computer with Windows XP?
No, Windows XP has an internal PPPoE connection to use instead of the vendors' software. Follow these instructions for setting up a PPPoE connection for your DSL account.
17. MacPoet or EnterNet300 for MAC does not work with OSX or 10.1, what do I need to do to configure my DSL to log on to the Internet?
The MAC OSX or 10.1 has a built in PPPoE dialer, follow these instructions to setup your DSL account for your MAC OSX or 10.1 computer.
18. Will the modem work with any computer operating system?
Yes. This modem will work with any operating system.
19. Can I share my ADSL connection?
If your service provider allows sharing, it can be done by connecting the modem to a router or in some cases by connecting directly to a hub or switch.
20. Do I need to install drivers to make the modem work?
Because this modem is a plug and play modem, it requires no special drivers to be installed to run. It operates off of the Network Interface Card installed in the PC.
21. What is the IP address of my modem?
This modem is not assigned an IP address.
22. The READY and LINK lights are always on, but I still cannot connect to the Internet. What is wrong?
The READY light indicates that the connection from the modem to the Service Provider's central office is working. The LINK light indicates that the modem is detecting the Network Interface Card in your PC. Your failure to connect to the Internet could be caused by one of the following:
- Your computer is configured incorrectly. This could be a result of improperly installed software.
- A failure in the Service Provider's network.
23. The READY light is constantly blinking green, what does this mean?
If the READY light has been flashing for more than a few minutes, it indicates that the connection from the modem to the Service Provider's central office is not working. Contact your Service Provider for assistance. The fault could be caused by one of the following:
- If you ordered new service, the service may not be turned on yet.
- There may be a problem with your telephone service. Do you have dial tone?
- The Service Provider's equipment at the central office has failed.
- If your Service Provider has verified your connections, you may have a problem with the wiring inside your home.
24. The READY light is flashing red. What does this indicate?
When the READY light is flashing red it indicates a modem failure.
Created On: 3/26/2005 6:00:00 AM
Last Modified On: 6/20/2005 8:44:00 PM
Article ID: 10788
Viewed 6,466 times
|
|