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How to Cancel Your DSLExtreme Account
How to Cancel Your DSLExtreme Account
1. Go to http://www.dslextreme.com/cancel/ and log in to your account.
2. Select a reason for cancellation. You may be prompted for solutions based on your cancellation reason. You may choose the solution or click "Proceed to Next Step".
3. You will be prompted to select the services you wish to cancel, the date you would like them canceled on and provide some additional information. Once you provided this information click "Place my Order Now!" to complete the cancellation of selected services. DSL is often canceled less then 1 week from the time the cancellation order is submitted.
Additional Information from our Contract:
11. TERMINATION BY SUBSCRIBER. Subscriber may terminate this Agreement at any time for any reason by providing DSLExtreme with a thirty (30) day written notice in the form of a valid written termination request and paying all fees and other charges accrued or otherwise payable under the terms of this Agreement. Such thirty (30) day period begins on the date on which DSLExtreme receives Subscriber’s valid written termination request. A Monthly Subscriber’s termination will be effective on the later of (a) the end of last day of the calendar month during which such thirty (30) day period ends (e.g., a valid written termination request received by DSLExtreme any time during January will result in termination effective at the end of February) or (b) the end of last day of the calendar month requested by the Monthly Subscriber. An Annual Subscriber’s termination, if received by DSLExtreme at least thirty (30) days prior to the end of their twelve (12) month term, will be effective at the end of such twelve (12) month term, unless such Annual Subscriber requests an earlier date. Notwithstanding the foregoing provisions of this section 11, if DSLExtreme receives a written termination request from a Subscriber, DSLExtreme may, in its sole discretion, terminate this Agreement on a date earlier than the date otherwise prescribed by this section 11. If this Agreement is terminated prior to the end of an Annual Subscriber’s twelve (12) month term, such Annual Subscriber must pay, in addition to all fees and other charges accrued or otherwise payable under the terms of this Agreement, an early termination fee in the amount of two hundred and fifty dollars ($250.00) (“Early Termination Fee”). In the event an Annual Subscriber terminates this Agreement prior to the end of their twelve (12) month term because of a service-related problem not caused by the Subscriber that DSLExtreme has failed to cure after what DSLExtreme determines in its sole discretion to be a reasonable amount of time based on the circumstances, the Subscriber is entitled to a waiver of the Early Termination Fee. For such waiver to apply, the reason for the waiver stated above must have occurred before termination and the Subscriber must report such reason for termination to DSLExtreme in its valid written termination request. DSLExtreme must in turn be given the opportunity to resolve the problem and the Subscriber must be willing to troubleshoot with DSLExtreme as well as be available for and authorize the dispatch of a network provider technician. DSLExtreme does not monitor Subscriber accounts for activity, and absence of activity or cancellation of a Subscriber’s telephone number will never constitute a termination request. A written termination request is valid only if it includes your DSL phone number, main username, date you wish the service to be cancelled and the reason for canceling and is submitted using one of the following methods:
1. Online at http://www.dslextreme.com/cancel/
2. Via email at [email protected]
3. Via fax at 818-206-0326
4. Via mail to: DSLExtreme.com
Attn: Cancellation Department
21540 Plummer Street - Suite A
Chatsworth CA, 91311
Created On: 5/5/2005 10:23:00 AM
Last Modified On: 3/10/2011 2:48:00 PM
Article ID: 10868
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