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Troubleshooting Netopia 3546 ADSL Smart Gateway w/ 4 port switch
Troubleshooting Netopia 3546 ADSL Smart Gateway w/ 4 port switch
This section provides some specific procedures and tips for working with important features of Cayman OS 6.4.
How to Perform Troubleshooting on Gateways
There are three major Troubleshooting capabilities you can access via your Cayman Gateway’s web interface. The procedures for using them are discussed here. In the event of a problem with your system, your Service Provider may request this information.
Automated Multi-Layer Diagnostics
1. Click the Troubleshoot toolbar button.
2. Click the Diagnostics link.
3. Click the Run Diagnostics link.
Each test generates one of the following result codes:
Network Tools
Use these steps:
1. Click the Troubleshoot toolbar button.
2. Click the Network Tools link.
Three test tools are available from this page.
• NSLookup - converts a domain name to its IP address and vice versa.
• Ping - tests the “reachability” of a particular network destination by sending an ICMP echo request and waiting for a reply.
• TraceRoute - displays the path to a destination by showing the number of hops and the router addresses of these hops.
3. To use the Ping capability, type a destination address (domain name or IP address) in the text box and click the Ping button.
1. Example: Ping to grosso.com.
Result: The host was reachable with four out of five packets sent.
2. To use the TraceRoute capability, type a destination address (domain name or IP address) in the text box and click the TraceRoute button.
Example: Show the path to the grosso.com site.
Result: It took 20 hops to get to the grosso.com web site.
3. To use the NSLookup capability, type an address (domain name or IP address) in the text box and click the NSLookup button
Example: Show the IP Address for grosso.com
Result: The DNS Server doing the lookup is displayed in the Server: and Address: fields. If the Name Server can find your entry in its table, it is displayed in the Name: and Address: fields.
Created On: 5/5/2005 9:41:00 AM
Last Modified On: 11/23/2015 3:19:00 PM
Article ID: 10866
Viewed 4,249 times
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